Refund policy

Your fit, guaranteed. We engineered LowLine for shorter men because nothing off-the-rack works — and we know getting fit right can take a little iteration. If your first piece isn't right, we'll make it right.

 

Getting in touch
If something isn't quite right, email us at support@lowlineapparel.com within 30 days of receiving your order. Every request is handled personally so we can reach the right outcome for you.

 

Exchanges (sizing)
If you need a different size, email us at support@lowlineapparel.com. We'll ask for your height, weight and chest, work out the right size with you, and send the replacement out free of charge. Our sizing is engineered to get you into the right fit, so a single exchange is almost always all it takes.

 

Refunds
If a refund is the right outcome, email us and we'll sort it. Once processed, it's usually back on your original payment method in 3 to 5 days, and always within 10 working days. Depending on your bank, it may take a little longer to appear on your statement.

 

Damaged or incorrect items
Please check your order on arrival. If your item is damaged, defective, or incorrect, contact us and we'll make it right straight away. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund.

 

A note on our approach
Tell us what's wrong and we'll sort it.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.